Organization: The Mosaic Company
Contact Name: Jill Howard
Address: 3170 Crow Canyon Place, Ste. 200, San Ramon CA
Phone Number: 925-785-1107
Email Address: jillh@themosaiccompany.com
Web Site: www.themosaiccompany.com
Job Title: Technical Writer/Editor
Job Duration: Contract
Description:
The Mosaic Company works closely with each client to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution. Our services include consulting, development of e-learning, blended learning, instructor-led training, simulations/animations, and applications. Our expertise in instructional design and content development allows us to specifically tailor programs to our clients’ specifications.

Primary Responsibilities
We are looking for an experienced Technical Writer who can take complex technical information and communicate it in a clear, concise and accurate manner. The ideal candidate for this position is a self-starting, well-organized individual with a strong editing and writing background.

Essential Duties & Responsibilities

• Create, develop, and produce technical documentation from.existing materials and new content through subject-matter-expert interviews.
• Edit highly technical procedures for style without altering content’s meaning.
• Verify that all materials developed adhere to company style guide and standardized template.
• Leverage a strong understanding of the principles and rules for constructing sentences in active voice.
• Work with client on subject matters including but not limited to basic mechanical engineering and gas concepts and principals.

Key Competencies

• Accountable: consistently able to deliver high-quality products in an accurate and timely manner based on the parameters provided.
• Adaptable: able to learn quickly, communicate clearly, and enjoy working with complex technology.

Preferred Qualifications

• Desired background includes a Bachelor’s degree in Technical Writing, English, Journalism, Engineering, or related field, and at least 3 to 5 years experience as a Technical Writer.
• Strong command over the English language and understanding of procedure writing.
• Advanced experience with Microsoft Office Suite.
• Good planning, organizational, and time management skills.

Organization: The Mosaic Company
Contact Name: Jill Howard
Address: 3170 Crow Canyon Place, Ste. 200, San Ramon CA
Phone Number: 925-785-1107
Email Address: jillh@themosaiccompany.com
Web Site: www.themosaiccompany.com
Job Title: Instructional Designer
Job Duration: Contract
Description:
The Mosaic Company works closely with each client to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution. Our services include consulting, development of e-learning, blended learning, instructor-led training, simulations/animations, and applications. Our expertise in instructional design and content development allows us to specifically tailor programs to our clients’ specifications.

Primary Responsibilities
Mosaic is looking for an experienced Instructional Design Consultant who can create user documentation and training materials for either instructor-led training (ILT) or web-based training (WBT). We want you to be able to write learning objectives, create storyboards and course outlines, develop content working with subject-matter experts and existing documentation, and write course assessments.

Essential Duties & Responsibilities

• Understand target audiences to assess needs and design course curriculums.
• Develop content leveraging knowledge of the e-learning process and design methodologies.
• Effectively collaborate with subject matter experts, technical staff, project teams, and trainers to develop topical information into a final product.
• Develop clear, precise, and elegant technical courseware for the various audiences that use and develop our product suite.
• Provide necessary feedback and recommendations based on instructional design knowledge and expertise.
• Meet deadlines while working independently or in a team environment.

Key Competencies

• Adaptable: Ability to effectively adapt to changing needs and priorities while maintaining a positive attitude with a focus on client success.
• Collaborative: Exceptional interpersonal skills that are leveraged to build relationships and trust with internal and external stakeholders.
• Resourceful: Ability to persevere under tight deadlines and a rapidly changing environment to develop and deliver innovative solutions.

Preferred Qualifications

• Degree in Instructional Design, Technical Writing, Communications, or English.
• Demonstrated 3 to 5 years experience with developing training-related content for external customers.

Two STC online courses also start in early November.
 
Choose between:

• Undiscovered Country: Master Writer, and
• Writing Effective User Documentation

…both presented by Sharon Burton.
 
See the online course page on the STC website for the full schedule.
 


STC offers a free webinar for both members and nonmembers on Wednesday, 16 October, from 12:00-1:00 PM PDT to help show how you (and your company) can benefit from entering the International Summit Awards. 


The seminar will explain how the awards are not “just another certificate” but can benefit you in several ways. Learn how the awards can provide professional development for you and feedback to your company on the quality of your product. See the STC website for details and to register.

Organization: San Francisco State University, Technical & Professional Writing program
Contact Name: Neil Lindeman
Address: 1600 Holloway Ave, San Francisco CA
Phone Number: 650-866-5364
Email Address: lindeman@sfsu.edu
Web Site: http://tpw.sfsu.edu/
Job Title: Technical writing lecturer (multiple openings)
Job Duration: Jan 27 to May 15, 2014
Description: The Technical and Professional Writing program at San Francisco State University seeks lecturers for each of the following courses:

• TPW 400: Fundamentals of Technical & Professional Writing
• TPW 470: Writing Professional Promotions
• TPW 555: Visual Rhetoric & Document Design

Openings are for spring semester 2014 only, but repeat employment is a possibility. Links to full job postings, as well as more information about the benefits of working for SF State’s TPW program, are available here: http://tpw.sfsu.edu/tpw/part-time-instructor-opportunities.

When Your Ship Comes In

with Jack Molisani

Do you feel like you are the captain of your career, or more like a galley slave—chained to a job that you don’t like, or perhaps one that pays slave wages?

In this event, professional recruiter and STC Fellow Jack Molisani will discuss short-term tactics and long-term strategies for increasing your corporate value—and thus your standard of living.

“My career has had its highs, its lows, and everything in between. I learned from each win and each challenge, and I’ll share my life- and career-changing realizations with you in this entertaining and informative session.

As a mentor once told me: ‘Learn from the success and failures of others—it’s faster than making them yourself!’”

Want to increase your standard of living?
Don’t miss our June meeting!

June 16, 2014 at 6:00 PM
Harry’s Hofbrau
1909 El Camino Real
Redwood City, CA 94063
(650) 366-3733

About the Speaker

Jack Molisani started his career as Project Officer in the Space Division of the United States Air Force managing $100M+ contracts, and is currently the president of ProSpring Technical Staffing, an employment agency specializing in engineers and technical writers: www.ProspringStaffing.com

Jack also produces The LavaCon Conference on Digital Media and Content Strategies. The 12th annual LavaCon was held October 13–15, 2013 in Portland, OR www.lavacon.org

Jack is the author of Be The Captain of Your Career, published by Precision Words Press and available on Amazon.com or a bookstore near you.

Follow Jack on Twitter: @JackMolisani, @LavaCon, @BeTheCaptain

Organization: Juniper Networks
Contact Name: Heather Gagnier
Address: Sunnyvale CA
Phone Number: 585-203-0465
Email Address: hgagnier@juniper.net
Web Site: www.juniper.net
Job Title: Senior Information Developer
Job Duration: Full Time
Description

• Strong user-focused writer with a solid background in networking security and counter-security to act as Technical lead.
• Accountable for the technical depth and breadth of product documentation for one or more technology areas.
• Understands underlying product use cases, and customer usage scenarios, and is able to describe the same to the Information Experience project team.
• Collaborates with development, Product Management, marketing, and other groups to understand the customer focus. May meet with customers to gather input about how the technology helps the customer to solve problems.
• Creates network configuration examples and complex configuration examples for technology areas.
• May write Business Unit-driven solutions documentation, or oversee a large solution effort.
• Reviews project documentation.
• Provides guidance to help plan the documentation. Analyzes solution or technology components and recommends the approach to best document the features.
• Serves as a technical resource to the writing team to help them understand how various features fit to deliver a customer solution.

Qualifications

• BS + 10 years of related experience, or MS + 8 years.
• Juniper Networking specialist certification such Juniper Certified Specialist Enterprise Routing and Switching (JNCIS-ENT), or related networking certification.
• Proven expertise in the technical documentation and networking industries.
• Experience producing solutions documentation for complex networking scenarios in Unix and Linux-based operating systems.
• In-depth knowledge of relevant technology areas including Ethernet switching, subscriber access, mobility, class of service, security (SNMP, VPN, Firewall, UTM, AV, IDP, HA, ALG, NAT, Cos/QoS, AppID, GPRS), virtualization, and counter-security
• Demonstrated ability to research information from a variety of sources, including development, testing, marketing, sales, and support as well as from specifications and hands-on work with networking devices and software.
• Strong collaborative skills and proven success in interacting positively with diverse and globally distributed team members.

Please send resume to: hgagnier@juniper.net

Organization: BMC Software
Contact Name: Michele Marques
Address: 91 East Tasman Drive, San Jose CA
Phone Number: 905-707-4761
Email Address: michele_marques@bmc.com
Web Site: http://www.bmc.com/
Job Title: Senior Information Developer
Job Duration: Full time (staff)
Description:
The Senior Information Developer is an active participant within engineering and has an excellent understanding of the documentation development process, the software development process, and product lifecycles.

• Develop high-quality technical documentation by working with writers and engineers.
• Create documentation in appropriate delivery formats, such as wiki topics and videos.
• Review and contribute to feature and use case design documents.
• Work with engineering and QA to refine application programming interface (API) documentation.
• Under direction of IDD Managers and lead information developers, take ownership of assigned projects; follow through to complete the product cycle, and report accurate and timely status for all assignments.
• Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
• Become a subject matter expert on the product being documented, as well as make recommendations to improve technical information based on target audiences.

Position Requirements

• Minimum 5 years experience developing technical documentation for system administrator and other technical audiences.
• Highly proficient with accepted industry-specific publishing tools, such as Confluence wiki, SnagIT, Camtasia, and so on.
• Excellent technical writing skills.
• Recent experience authoring content in a wiki environment. Experience developing videos or other forms of rich media.
• Thorough understanding of document and software development life cycles as well as project management and software development methodologies.
• Strong commitment to teamwork and willingness to accept responsibility and accountability.
• Demonstrate excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments and groups.
• Experience writing documentation for industry-specific and internet-based technologies, Web and application servers, or client-server applications and technologies.

For more information about the position and to apply online, go to http://www.bmc.com/careers/?intcmp=foot_about_careers and search for Job ID #17562

Organization: Embedded Resource Group
Contact Name: Edward Cabral
Address: 3031 Tisch Way #701, San Jose CA
Phone Number: 408-260-2600
Email Address: edward@erginc.com
Web Site: www.erginc.com
Job Title: Technical Writer
Job Duration: 6+ Month Contract
Description:
We are looking for a Senior Technical writer to write operations documentation and user manuals for network management software.

Required Skills:

• Must have a background in networking, storage devices or operating systems.
• Extensive experience doing technical writing.
• Basic understanding of Linux OS is a plus.
• Basic understanding of Storage devices is a plus.
• Network communications software experience is a huge plus.

Organization: Confidential
Contact Name: Technology Learning Solutions Manager
Address: Confidential
Phone Number: Confidential
Email Address: techlearningmgr@gmail.com
Web Site: None
Job Title: Technical Writer – Spanish/English
Job Duration: Indefinite
Description:
Senior Technical Writer required for documentation of business processes, development of role-based training and system use procedures for information system deployments.

Must be bilingual, Spanish/English. Candidate must demonstrate ability to quickly understand workings of a new system and to work closely with both IT and business users to document end user business processes, procedures and training.

Work from home, some travel to Texas, Caribbean and Central America may be required. Knowledge/experience with logistics and transportation management is a plus, but not required.

• Create new documents or revisions of existing documents in accordance with internal specifications, business processes and project/system requirements, while verifying accuracy and compliance to existing standards.
• Facilitate SME input and review sessions with individuals or groups.
• Ability to merge business process and system usage into a single step by step procedural guides.
• Adhere to document change control procedures/systems to ensure successful release of new or revised documents.
• Ensure all document and system elements are assembled for review and approval.
• Ability to participate effectively in the evolution and documentation of Technical Writing standards.
• Creation of scenario based training materials as needed.
• Provide training as needed.
• Passion for excellence in written documentation and training materials.
• Excellent technical writing and communication skills.
• The ability to create process maps.
• Ability to write in accord with the standards and principles of the Microsoft Manual of Style, 4th edition.
• Detail oriented.
• Excellent analytical skills and organizational skills.
• Ability to read existing documentation, interview business and IT team members, and study the target application in order to drive out documentation and supporting decision making.
• Ability to drive work to timely and high-quality completion while maintaining positive and effective relationships.

Whether you are supporting consumer software, enterprise or government systems, or mobile apps, the WritersUA event is a great opportunity to learn and network with your peers. Four days of educational sessions, authoring tool exhibition, project showcase, networking, socializing and more. Featuring over 30 speakers and 50+ sessions. All the event details are on the conference web site. Registration is open. Go to http://writersua.com and use the discount code “stc” to reduce your price to just $895 US through January 31.

Organization: Intuit Inc.
Contact Name: Elaina Williamson
Address: 2500 Garcia Avenue, Mountain View CA
Phone Number: 650-944-3370
Email Address: elaina_williamson@intuit.com
Web Site: www.intuit.com
Job Title: Senior XD Writer
Job Duration: 6-Month Contract
Description:
Come join the Employee Management Solutions Experience Design team as a Senior Experience Design (XD) Writer. As a member of the team, you’ll contribute to creating awesome product experiences for Intuit’s payroll customers. This is a 6-month contract onsite in Mountain View.

RESPONSIBILITIES

• Write clear and engaging UI text, in-product messages, and/or Help content for web, desktop, and/or mobile applications
• XD Writers are experts and mentors in user assistance trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing, and support
• Work closely with user researchers, UI designers, and product managers to understand key customer needs, set content goals, and iterate until those goals are met
• Work closely with developers and QA, participating in an Agile development cycle
• For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues
• Validate your deliverables by performing content reviews, observing usability testing, and responding to live customer feedback

QUALIFICATIONS

• Bachelor’s degree in English, Journalism, HCI, or a scientific or engineering field or equivalent
• 5+ years’ experience as a user experience writer, technical writer, or content developer
• Excellent written and verbal communication skills, including mastery of English language, grammar, structure, and punctuation
• Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care
• Comfort coding HTML and XML in a text editor and with editing text embedded in developer code
• Skill at using a Help authoring tool to create single-sourced content
• Solid background using source control software such as Perforce
• Experience maintaining a local development environment for a Java-based application
• Talent at conceiving and creating annotated screen shots to illustrate key points
• Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
• Strong project management skills; ability to function as project leader as well as individual contributor.

Video Recording for STC Silicon Valley Members

Joe Welinske introduces the concept of responsive design and multi-screen authoring for technical communicators. He includes demonstrations of how to craft your content to support varying screen dimensions and user interaction types like touch and hand gestures. Joe also talks about writing content that can adapt to different device types. These techniques can be used with any type of content and a variety of authoring tools.

Link to Videocast
http://www.welinske.com/multi-screen-help-authoring-private-videocast/
The password is “STC”

About the Speaker

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.

Organization: Guidewire Software
Contact Name: Neeraj Bhatia
Address: 1001 E Hillsdale Blvd, Foster City CA
Phone Number: 650-357-6858
Email Address: nbhatia@guidewire.com
Web Site: www.guidewire.com
Job Title: Technical Writer
Job Duration: 6-Month Contract
Description:
We are looking for a technical writer to join our documentation team. In this position, you will:

• Write documentation for our web-based applications
• Work with developers and product management to understand the behavior and nuances of our products
• Package documentation and release notes for customer releases
• Contribute to ongoing departmental projects and initiatives
• Support our professional services team by providing documentation updates to address immediate needs
• Collaborate and reuse content with other writers when features impact their area of focus.

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude.

Expect to work in a fast-changing, flexible environment, and to use your own judgment extensively.

About Guidewire

Guidewire develops and implements market-leading insurance software solutions. Our technology is unique: we offer a highly customizable and upgradable metadata-driven data model and user interface (UI) platform; a built-in integration layer that lets us connect cleanly to all kinds of legacy systems; a huge variety of sophisticated business features; and a completely modern architecture designed from the ground up for testability and scalability. It turns out that writing that kind of software to work for insurance companies worldwide is surprisingly complex and difficult to get exactly right. Understanding and rising to that challenge can be exciting!

Our products use a rich platform of XML workflows, scripting trigger points, programming APIs, and configurable appearance and behavior. We develop new leading edge technologies for our products, including a custom web application layer and persistent business data layer. We built the Gosu language to make us more productive, and it’s now freely available at http://gosu-lang.org.

The company is headquartered in Foster City, California and is publicly traded under the symbol GWRE.

About the Documentation Team

The documentation team creates and publishes content that helps people successfully deploy and customize Guidewire web applications. Our audience includes business analysts, technical consultants, CTOs, and various levels of programmers, who need to understand technical and business concepts as well as the use and configuration of our applications.

Our documentation is not consumer-level writing. Writers must deeply understand the end-to-end behavior of our product features and functionality as well as related configuration files and APIs. We work very closely with our development engineers and product managers. We regularly install product builds, dive into the code, and often figure out documentation needs even before we get any developer documentation.

Our custom production, validation, and automation tools enable writers to focus on learning complex information and writing about it, rather than on production work or investigating documentation build problems.

Required Skills and Experience

• 5+ years of experience writing documentation for enterprise software products
• Strong writing and communication skills
• Knowledge of web applications
• Familiarity with Object Oriented Programming (OOP) and scripting languages
• Familiarity with HTML, CSS, XML, and related web technologies
• Ability to meet aggressive deadlines and prioritize multiple tasks
• Ability to elicit information from experts and learn by experimenting
• Knowledge of standard industry practices in information development
• Proficiency with authoring tools such as Adobe FrameMaker and ePublisher
• BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.

Preferably, candidates also have some of the following:

• Ability to read and understand OOP code, ideally Java or JavaScript
• Experience in an Agile environment
• Experience transitioning from a non-structured to an XML-based structured authoring environment
• Understanding of topic-based authoring, XML, DITA, and content delivery processes
• Scripting skills and the ability to automate authoring and production tasks

Seem Like a Good Fit?

If you’re excited by the same things we are, we want to hear from you today! To see job listings and testimonials from employees about what it’s like to work at Guidewire, go to http://careers.guidewire.com.

Please join us on Monday, March 17 at 6:00 PM for our March meeting, to be held at:
IHOP Restaurant
4200 Great America Pkwy.
c/s Mission College Blvd.
Santa Clara, CA 95054
(408) 980-8887

10 Questions to Keep In Mind When Visualizing Data

Information visualization is all the rage these days. But what lies underneath?

Data! Big, little, relational, dimensional, and more.

This session will explore effective practices related to data review and management prior to (and throughout) the information visualization process.

About the speaker
Phylise Banner is Director of Online Teaching and Learning at Union Graduate College. Her current work focuses primarily on the integration of the Community of Inquiry framework into faculty development initiatives, and the alignment of faculty development workshop and outreach programs with effective practices in online course design and delivery.

She has been working in the field of online teaching and learning since 1997 — planning, designing, developing, and delivering online courses, programs, and faculty development initiatives. She regularly embraces opportunities to experiment with emerging technologies to best serve adult students at a distance, and to create communities of lifelong learners.

Along with her current achievements in adult learning and distance education, she has over 18 years of experience in information visualization with special expertise in the visual representation of relational data. Her work in information visualization with the Federal Reserve in the 1980s allowed for early access to Internet technologies, sparking her interest in new media design, hypertext, and the integration of technology into teaching and learning.

She presents regularly at regional, national, and international conferences on the topics of faculty development, the CoI framework, instructional design, information design, experience design, social media, information visualization and GIS technologies. She also teaches Digital Storytelling and Social Media courses for Empire State College and SUNYIT.

You are cordially invited to attend two Product Launch Webinars by the Adobe Product Managers.

Tuesday, January 28, 2014 — 8:00 to 10:00 AM Pacific Time
http://adobe.ly/1cqZL3D

• What’s new in FrameMaker 12?
• What’s this New Product, FrameMaker XML Author 12?

Thursday, February 6, 2014 — 8:00 to 10:00 AM Pacific Time
http://adobe.ly/1cr0ulm

• What’s new in RoboHelp 11?
• What’s new in Tech Comm Suite 5?

Follow us on Twitter https://twitter.com/AdobeTCS.

Warm Regards,

Saibal Bhattacharjee
Senior Product Marketing Manager, Adobe Systems Inc.

Organization: Altiscale, Inc.
Contact Name: Fara Chan
Address: 250 Cambridge Avenue Suite 103, Palo Alto CA
Phone Number: 415-299-8269
Email Address: fara@altiscale.com
Web Site: http://www.altiscale.com/
Job Title: Senior Technical Writer
Job Duration: 6-Month Contract
Description:
Responsibilities

• Write documentation for a diverse group of users at a variety of technical proficiency levels.
• Write end-user and internal-user procedural/task-based documentation that includes, but is not limited to, user’s guides, getting started guides, best practices, and knowledge base articles.
• Edit documentation for completeness, style, and accuracy to ensure it reflects Altiscale’s commitment to quality.
• Use effective project management to meet established deadlines.
• Work with subject matter experts (SMEs) in creating and reviewing documentation.

Required Skills

• BA/BS in Computer Science or other engineering discipline. Equivalent combination of education and experience may be accepted. Master’s Degree in a related field is a plus.
• 5+ years of technical writing experience, with emphasis on developing and delivering tutorial and task-based end-user documentation.
• Experience with the following software packages is a must:
  • Atlassian Confluence
  • Zendesk
  • MindTouch
  • Google Docs
  • Or other comparable content management system
• Writer must have a firm grasp of wiki syntax and wiki-content organization.
• Experience with Hadoop is highly desirable.
• Experience with HTML, XML, CSS, and JavaScript.
• Ability to multitask and prioritize.
• Outstanding analytic and written communication skills.
• Experience with the Agile software development methodology is a plus.
• Applicants must be able to work on-site.
• Please be prepared to provide writing samples upon request.

Organization: Clarity Consultants
Contact Name: Kelli Downey
Address: 910 E. Hamilton Avenue, Campbell CA
Phone Number: 800-330-6558
Email Address: kdowney@clarityconsultants.com
Web Site: www.clarityconsultants.com
Job Title: Technical Writer
Job Duration: 10+ month contract through December 2014 with possibility of permanent employment
Job Location: Redwood City, CA. 100% on site, local candidates only.
Start: ASAP
Description:
We are working exclusively with our client in identifying two Technical Writers to scope, schedule, and write documentation for system administrators, data integration engineers, application developers and end users.

In this role, you will:

• Design and create a high-quality documentation set and online help
• Work closely with developers, professional services personnel, and product management and comb the users forums and defect-tracking system to gain information and knowledge and to develop best practices and role-based documentation
• Participate in a team environment, including bug hunts and design reviews
• Become an expert on the application to develop documentation content and examples, contribute to the user forums, and verify existing documentation against the application
• Create project plans and schedules and communicate documentation status
• Peer review the work of other writers
• Playing a key role in formulating documentation strategies, standards, styles, templates, and formats

Experience Required

• 3+ years of technical writing experience creating documentation for system administrators, end users, and developers
• Experience with FrameMaker, RoboHelp and web publishing
• Experience with bug tracking and source control systems
• Experience documenting large, complex software applications
• Thorough knowledge of best practices and methodologies related to creating documentation, including single-sourcing and localization
• Knowledge of online help systems and tools
• Excellent proofreading and copyediting skills and the ability to convey technical subject matter clearly and concisely
• Must be highly self-motivated and know exactly what it takes to lead a project
• Commitment to quality and the continual improvement of documentation standards, processes, and procedures
• Ability to plan, schedule, and be flexible
• Knowledgeable of databases, OLAP, XML, SQL, and data modelling is highly desirable

To be considered for this project, please send an email to kdowney@clarityconsultants.com with the following:

1. Your resume.
2. Respond to each bullet point listed under “Experience Required” with your relevant skills and experience.

Please include reference #7058 in the subject line.

Organization: MindSource, Inc.
Contact Name: Michelle Koller
Address: 555 Clyde Avenue, Suite 100, Mountain View CA
Phone Number: 650-314-6421
Email Address: mkoller@mindsource.com
Web Site: www.mindsource.com
Job Title: Senior Technical Writer
Job Duration: 6+ Month Contract
Description: MindSource is looking for a Senior Technical Writer to assist our client with writing programming guide and reference documentation for a large, complex enterprise software system. The audience consists of software developers who write integration code and end-user applications for our customers.

This candidate should have solid experience writing for programming guides and references for a developer audience. This candidate should have a good understanding of programming and of the type of documentation that software developers are looking for. We expect a technical writer to be able to understand the APIs that the writer is documenting and to be able to discuss them intelligently with our developers who create the APIs.

The candidate must be conscientious, reliable, detail oriented, and able to handle big, complex writing projects in a methodical, organized way.

The candidate must have:

• 3 to 5+ years of technical writing experience with significant experience writing API programming guides and references.
• Solid understanding of object oriented programming concepts and of at least one of the major object-oriented languages, such as C#, Java, or Objective C. Candidate should be able to read code and write short code samples.
• Good understanding of XML and HTML.
• Knowledge of REST and SOAP would be a plus.
• Basic knowledge of computer operating systems and networks, ideally – but not necessarily – Windows.
• Solid knowledge of technical writing style, practices, processes, and tools.
• Knowledge of Adobe FrameMaker would be a big plus but is not an absolute necessity.
• Experience working in an engineering environment, such as a software development group or a support organization.
• Ability to interact calmly and rationally with a variety of people under pressure.

Organization: Omnicell
Contact Name: Pam Jamison
Address: 590 East Middlefield Road, Mountian View CA
Phone Number: 803-201-8497
Email Address: pam.jamison@omnicell.com
Web Site: www.omnicell.com
Job Title: Manager, Information Development
Job Duration: Full Time Position
Description:

Be the Solution. Imagine the Impact.
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automation and business information solutions enabling hospitals and other healthcare organizations to streamline the medication administration process and manage costly medical supplies for increased operational efficiency and enhanced patient safety. Since 1992, more than 2,600 hospital customers worldwide have utilized Omnicell’s medication automation, supply chain, and analytics solutions.Our dedicated employees and unique culture focused on customer intimacy have garnered us respect and recognition in our industry. Every day, around the world, our people play a vital role in improving healthcare for everyone. Let Omnicell be your solution to a great career and imagine the impact.

The role of Manager, Information Development requires a passionate commitment to user experience, quality, and performance management. The Information Development department mission is to provide the ultimate information experience for everyone who interacts with Omnicell products. This manager works with his/her team to seek out, socialize, and incorporate user feedback, as a routine standard of practice. This manager employs effective methodologies for leadership tasks such as: resourcing and tracking all new development and sustaining documentation commitments; workload balancing; report outs to and collaboration with product development teams and senior management. Leading by example, this manager engages, inspires, and continuously develops a team of top performers. This includes demonstrating a keen awareness of team/individual performance strengths and areas for improvement—with clear, constructive communication of these observations. Finally, this manager serves as a collaborative, cooperative member of the Information Development management team. This team, together, ensures: efficient, high-quality content creation and production, document control/standards, compliance, escalation management, the collection/analysis/incorporation of customer feedback, and continual forward momentum toward our department mission.

Manager, Information Development

Essential Functions

• Advocate for the customer’s information experience. This includes internal technical and external user/technical audiences. Set an example of willingness—to hear tough feedback and address it in a prescriptive, logical way that furthers the department mission.
• Use sound judgment, and SME sounding boards, to balance handling of individual requests (reactive) with overall ROI (proactive).
• Employ centralized project planning/tracking tools – optimized to DITA (topic-based content) and Agile product development cycles; meet with team and update regularly (daily/weekly).
• Collaborate with cross-functional teams to validate plans (schedule, deliverables) and address needs.
• Work closely with Consulting ID (content strategist, incoming request triage) on near- and long-term development plans and scheduling of incoming escalations.
• Ensure that self, staff, and work products remain aligned with the department mission: provide the ultimate information experience. Repeat, reset and adjust as often as needed!
• Review content produced on a regular basis to ensure quality standards (relevancy, accuracy, etc.) and customer experience goals are met for each audience type.
• Conduct regular management duties for a team of 5+ information developers, such as: performance reviews, staff development plans, quarterly goal setting/review, budget setting/tracking, weekly reports to senior management, reward and recognition, approvals (time off, purchases, etc.), compliance tasks (mandatory training, etc.), and corrective actions.

Required Knowledge and Skills

Base Requirements

• Proven written and verbal communication skills.
• 5+ years team management experience.
• 5+ years in information development, technical writing or related discipline.
• Excellent Microsoft Office skills, particularly with Excel, PowerPoint, and Word.
• Familiarity with common publication tools such as Adobe Acrobat Pro, FrameMaker, and Photoshop.
• Demonstrable eye for detail and general elements of design. This translates into the ability to enforce Omnicell publication standards.
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines.

Highly Desirable

• Working knowledge of Information Mapping concepts and structured authoring (e.g., DITA).
• Experience in an Agile Development environment.
• Familiarity with online and on-product content solutions.
• Proven track record for creating effective presentations for varying audiences (Engineering/technical, Executive Staff, Marketing, etc.); comfortable with public speaking and presenting.
• Healthcare industry experiences a plus.

Minimum Requirements

• Bachelor’s degree OR
• AS and Technical Writing Certificate with relevant work experience

Desirable

• Management degree, certificate or significant self-study
• Training in Information Architecture, DITA and XML authoring tools (e.g., Oxygen)

Work Environment: Office