Organization: Trilyon, Inc.
Contact Name: Jeanne Leap
Address: 19925 Stevens Creek Blvd., Suite 190, Cupertino CA 95014
Phone Number: 1-877-874-5966 x108
Email Address: jeanne@trilyonservices.com
Web Site: trilyonservices.com
Job Title: Senior Technical Writer
Job Duration: 12+ months; long term
Location: On-Site in San Jose, CA

Description:

Trilyon, Inc. is looking for a Sr. Technical Writer in San Jose, CA . This is a long-term contract opportunity (through Trilyon) to work with our direct client on-site in San Jose, CA.

Please review the job description and let me know if you are interested by sending your updated resume with portfolio or sample links to jeanne@trilyonservices.com

Skills:

• Must have at least 5 years’ experience in technical writing software/hardware product documentation
• STRONG, EXTENSIVE DITA, OxYGEN & XML experience – DITA is a MUST!
• Experience with UI and GUI is a plus
• Experience working with networking, storage or cloud based companies is required

Organization: Trilyon, Inc.
Contact Name: Jeanne Leap
Address: 19925 Stevens Creek Blvd., Suite 190, Cupertino CA 95014
Phone Number: 1-877-874-5966 x108
Email Address: jeanne@trilyonservices.com
Web Site: trilyonservices.com
Job Title: Content Strategist
Job Duration: 12+ months; long term

Essential Job Responsibilities:

• Provide overall leadership and strategic guidance to transform content capability for both online and print formats.
• Define logical content strategy, content architecture, data model, schema design, descriptive metadata stewardship, topic set, taxonomy, and content data governance.
• Work closely with stakeholders to understand business and technical requirements, analyze and define user requirements and user personas.
• Understand business cases for creating newer content types and include them in short-term and long-term content strategies to stay ahead of the competition.
• Assess, catalogue, and organize content inventory and define a content strategy to improve the structure of content, access to information, and relevancy of content to the targeted audience.
• Develop supporting business cases, clarify requirements, and drive multiple programs to achieve clear compatible goals that are consistent with the content strategy and meet business demands.
• Build a content strategy and track progress at all levels of the company; up to the executive level.
• Work closely with and supervise teams responsible for producing content, data models/schema, producing topics/ taxonomies and performing content data governance.
• Work closely with relevant stakeholders, such as product champions, content champions, content systems architects/developers, product systems architects/developers and editorial domain experts to ensure that our content assets are and will become best in class.
• Develop content maintenance and governance strategy.
• Develop and document relevant workflows in a content management system.

Related Business/Technical Knowledge, Skills, and Expertise:

• XML and/or Oxygen Required.
• Understand business process flows, navigational flow, create wireframes, site maps, and use cases.
• Possess a strong understanding of the value of conceptual, logical, and physical data modeling, and add value to content-centric organizations.
• Possess an understanding of the fundamentals of information architecture, content strategy, and related taxonomies.
• Have in depth understanding of content-systems related functions, processes, and editorial functions utilizing current web-based technologies and data architectures.
• Have in depth understanding of DITA and related standards and tools.
• Demonstrate ability and success in leading major strategic projects.
• Possess exceptional communication and presentation skills.
• Demonstrate ability to work effectively with technology and editorial organizations.
• Demonstrate ability to work through problems and negotiate pragmatic workable solutions.
• Collaborate with content champions/editorial experts and product champions to define the content architecture and strategy at the conceptual and logical levels.
• Collaborate with product and content champions to understand the overall product strategy and roadmap, and translate requirements into action plans.
• Collaborate closely and drive strategic efforts to expose content via APIs or Open Web.
• Define data models/schema across all content sets ensuring consistency with product display requirements.
• Define topic sets that classify data in support of content architecture, product architecture and search relevance/completeness.
• Define / Adopt taxonomies to Organize data in support of Content architecture, product architecture and search relevance / completeness.
• Develop and present business cases that support the implementation of the content Architecture.
• Drive technology selection in support of new content production architectures, including evaluation of our clients offering and off-the-shelf technologies, custom solutions, and partnership options, with thorough evaluation of costs, benefits, risks, and risk mitigation strategies.
• Guide and Coordinate the implementation of the content collection, editorial and production systems infrastructure to meet the needs of the content/content architecture at the physical level.
• Work closely with editorial development and content operation functions to ensure that resources are optimally utilized.
• Stay abreast of research efforts and industry trends that support or redirect the content architecture strategy.
• Create metrics to define content quality and state of the existing content.
• Define metrics that measure the content strategy/info architecture.
• Possess an understanding of Search and SEO.

Organization: Trilyon, Inc.
Contact Name: Jeanne Leap
Address: 19925 Stevens Creek Blvd., Suite 190, Cupertino CA 95014
Phone Number: 1-877-874-5966 x108
Email Address: jeanne@trilyonservices.com
Web Site: trilyonservices.com
Job Title: Junior Creative Writer
Job Duration: 12+ months; long term
Location: On-Site in San Jose, CA
Description:

Trilyon, Inc. is looking for a Jr Creative Writer in San Jose, CA. This is an immediate, long-term contract opportunity (through Trilyon) to work with our direct client on-site in San Jose, CA.

Please review the job description and let me know if you are interested by sending your updated resume with portfolio or sample links to jeanne@trilyonservices.com.

Proactive, interested in technology (particularly new technology like videos, animated instructions, augmented reality, social media). You show a sense of initiative, know how to communicate with different types of people, and display a sense of curiosity.

Organization: APN Inc.
Contact Name: Mohammed Abdul
Address: Rancho Cordoba CA 95570
Phone Number: 1-510-623-5049
Email Address: abdul@apninc.com
Web Site: www.apninc.com
Job Title: Technical Writers/Instructional Designers – multiple positions
Job Duration: 4 months
Location: Rancho Cordoba (preferred) or San Diego

Experience:

• 5 years minimum professional experience
• FDA regulated, medical device, and SAP experience required
• Use of Microsoft Word and Adobe Pro required

Education: Bachelor’s Degree or equivalent.

Travel:

• 25-50% between Rancho Cordoba and San Diego
• Possible travel to Costa Rica; passport required

Work Hours:

• 50 hours per week
• Additional OT may be required as needed up to 60 hours per week maximum

Responsibilities:

• Collaborate with the process/business owners to produce/compose the end user documentation (manufacturing process instructions and SAP tool process work instructions)
• Transcribe process/business owner process instructions into word file template requirements, verify continuity of instructions and sequence, and input screen shots and photos, as needed
• Candidate should be comfortable interviewing subject matter experts and observe use of the tool in order to create work instruction documentation
• Plan and coordinate timely document control submission and release according to required priority to meet the project requirements and deadlines

If you have the above qualification and are available to look into this opportunity please send your updated resume along with your contact# and I will call you back to discuss further.

Cordially,

Mohammed Abdul

Organization: Innovatia Inc.
Contact Name: Deborah Stafford
Address: 1 Germain Street, Saint John, New Brunswick E2L 4V1
Phone Number: 506-674-5633
Email Address: Deborah.Stafford@Innovatia.net
Web Site: www.innovatia.net/careers
Job Title: Senior Content Strategist
Job Duration: 1 year Contract
Location: San Jose, CA
Description:

Responsible for analyzing client objectives and designing knowledge ecosystems. This entails understanding end-user needs and balancing project constraints to recommend and implement design solutions that organize complex information sources in a structure that supports optimal usability, findability, accessibility and maintainability of information.

This person is also responsible for working with senior editors in developing content and quality standards, mentoring writers in information design and supporting the content development lifecycle.

Duties and Responsibilities:

• Ability to act as an advisor to clients, designing solutions and offering recommendations
• Ability to design knowledge management solutions that meet corporate and customer goals
• Effectively work with and support the sales team in key accounts
• Ability to manage multiple tasks and lead customer-facing discussions, demonstrating thought-leadership and subject matter expertise
• Ability to design and scope (effort, timelines, etc.) solutions to meet individual customer needs
• Ability to successfully collaborate with and inspire a geographically distributed team
• Must have the flexibility to travel (often on short notice)
• Individual should be a self-starter – highly self-motivated with the ability to work to deadlines

Qualifications:

• Post-secondary education in a related technical field (for example, Technical Communications, Library and Information Science, Computer Science, Information Sciences, UX, Industrial Design, Instructional Design)
• 5+ years of experience in information design, architecture and technical communication
• Must have a broad range of senior level experience understanding corporate requirements in the knowledge management space, including information architecture, technical writing, and instructional design
• Experience in oil and gas sector would be beneficial
• Extensive experience working with external clients in an advisor role
• Experience in project management skills are an asset
• Highly knowledgeable of latest industry trends and standards and best practices in information architecture
• Demonstrated skills in some (if not all) of the following:
  • Information modelling
  • Metadata strategy
  • Ontology/taxonomy design
  • Usability assessment and testing
  • Workflow process analysis
  • User interface design
  • Wireframes
  • Content development
• Working knowledge of content management and publishing tools and technologies
• Knowledge of XML/DITA and structured information authoring
• Excellent written and spoken communication skills (both technical and non-technical)
• Ability to understand business objectives and design applications that achieve them
• Knowledge of scripting languages (VBA, Perl, SQL, XSL, or Javascript) an asset
• Affiliation with industry associations such as STC, IEEE, AIIM, CMPros, or OASIS

To apply for this dynamic opportunity, upload your resume and cover letter to www.innovatia.net/careers.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

Organization: Vlocity Inc.
Contact Name: Stewart Florsheim
Address: 50 Fremont, San Francisco CA 94105
Phone Number: 510-388-4136
Email Address: sflorsheim@vlocity.com
Web Site: https://vlocity.com
Job Title: Senior Technical Writer (Communications Industry)
Job Duration: Permanent
Description:

Vlocity products enable our customers to deliver rich, digital experiences to their employees, partners, and customers across any channel — from the web, to mobile devices, to the contact center. Through the use of flexible web templates, Vlocity allows our customers and their digital agencies to adapt the user interface to their brand and their specific sales and service processes. This position will be responsible for documenting our Enterprise Product Catalog (EPC) — one of the core products we offer for communications service providers. The EPC is used for product life cycle management, and orchestrates product behaviors across all phases of design, CPQ, and order management processes.

You’ll work closely with our product development team and become an expert in our product functionality. You’ll participate in our agile process — including daily stand-ups, sprint reviews, and release meetings. You’ll learn every feature — from the time of its conception through its release and customer deployment. You’ll have input on product enhancements and new features, and interact with our highly-experienced product and engineering leaders.

You’ll develop a comprehensive set of documentation, mostly geared towards customers and partners who are setting up and configuring our products. The documentation includes online reference materials, support articles, and implementation guides. You’ll consider the most appropriate medium to use — text, videos, and/or graphics — and then deliver the materials through the online Vlocity Community.

You’ll engage directly with Vlocity’s services teams to understand the challenges that they’re facing, giving you the feedback you need to enhance our documentation. You’ll be integral to the success of our ‘early adopter’ customers from around the world. You’ll use your product expertise to help solve real customer problems, and then incorporate what you’ve learned into our community.

Qualifications:

You’re a gifted writer, and have a penchant for making complex topics easy and engaging. You’re always scouring the web for new and creative ways to communicate product information. You know who’s doing it right, and emulate them. You’re aware of the best practices, but also want to create some of your own.

You have a passion for making customers successful. You want to learn how customers use the product, and are always asking questions to fill in your knowledge. You dive into their use cases, test our products ability to meet their needs, and then offer your expert advice. You transform questions from our services team into knowledge articles, allowing users to self-serve the next time. You want to ensure that the next time they get stuck, your materials will be there to get them through.

Minimum Requirements:

• At least 5 years of professional experience in technical writing or a related function, preferably for a software company
• Experience documenting business applications, such as CRM, CPQ, and/or order management
• Experience with MadCap Flare or a similar tool, such as FrameMaker, is preferred
• Experience writing documentation for system admins is a bonus
• Experience doing needs analyses and information design is a bonus
• Experience in the Telecommunications industry is a bonus
• Ability to read front end code, including JavaScript and JSON, HTML, and CSS is a bonus
• Experience with the Salesforce Platform is a bonus
• Experience using a multimedia approach to documentation is a bonus
• Experience with a video production tool, such as Camtasia, is a bonus
• Stellar academic background. Bachelor degree or equivalent experience required.
• Outstanding written and verbal communications skills required
• Experience in small, agile teams is a bonus
• Must enjoy the challenges and opportunities of a start-up environment
• Strong work ethic, initiative, and drive
• US work permit required

Additional Information:

Send us a cover letter that relates your experience to what we’ve told you about the role. Be sure to include a link to samples of your written work. We’d like to see examples of how you’ve communicated complex tasks — through writing, diagrams, and/or video.

All your information will be kept confidential according to EEO guidelines.

Organization: Workday, Inc.
Contact Name: Brianna
Address: 6230 Stoneridge Mall Road, Pleasanton CA 94588
Phone Number: 925-627-8821
Email Address: balatorr@teksystems.com
Web Site: www.workday.com
Job Title: Technical Writer
Job Duration: Contract-to-hire (12 months)
Description:

Are you interested in developing high-quality, critical content that makes a difference to users and contributes to their success? Do you enjoy fast pace and short deadlines? Are you able to translate technical jargon into clear, easy-to-understand language? Are you a natural puzzle-solver, part-detective and quick to learn new things? Come join the Technical Writing Team at Workday! The ideal candidate is an outstanding writer who enjoys distilling large amounts of unstructured, occasionally chaotic source material into concise, elegant, functional explanations of software changes and enhancements.

Top Three Skills:

1. English Degree
2. XML
3. DITA

Job Description:

• Works with product development, product management, and other teams to learn the software products and develop high-quality documentation for a targeted audience
• Works under the supervision of senior technical writers to produce content for multiple deliverables, including online help, system messages, release notes, and administrator support
• Works as an integral part of the product team and manages multiple projects simultaneously

Qualifications:

• Bachelor’s or master’s degree in technical communication, English, journalism, information design, or a related field
• Excellent verbal and written communication skills, flexibility, organization, and attention to detail
• Able to manage priorities and interact across all levels within the development organization
• Familiarity with XML authoring tools or HTML tags
• Familiarity with DITA or other structured writing methodology
• Familiarity with traditional and Agile software development life cycles
• Familiarity with enterprise applications and software-as-a-service (SaaS) is a plus

Organization: Workday, Inc.
Contact Name: Brianna
Address: 6230 Stoneridge Mall Road, Pleasanton CA 94588
Phone Number: 925-627-8821
Email Address: balatorr@teksystems.com
Web Site: www.workday.com
Job Title: Technical Editor
Job Duration: Contract-to-hire (12 months)
Description:

Interested in helping develop high-quality documentation? Enjoy a fast-paced, deadline-driven environment? Come talk to us about an opportunity to deliver content at Workday, Inc., providing the next generation of enterprise business applications. The ideal candidate is an outstanding editor with a proven ability to manage projects independently, and to edit content targeted to professional and technical audiences.

Responsibilities:

• Work closely with development, customer support, product management, and other teams to produce high-quality documentation for a targeted audience
• Edit content for multiple deliverables, including online help, system messages, release notes, and administrator support
• Test documentation against the product
• Perform all phases of editing, including developmental edit, copy edit, and final quality edit
• Manage multiple projects simultaneously, learn the products, and work as an integral part of the product team
• Provide constructive feedback and guide the work of authors to improve their writing skills
• Copy edit content and Web pages to improve clarity and effectiveness
• Proofread text to identify and correct spelling, grammar, and punctuation errors and confirm that it complies with Workday’s quality standards
• Review and edit graphics to ensure they conform to quality standards

Requirements:

• B.A./B.S. or higher in Journalism, English, Communications, or Technical Writing
• Minimum 3 to 5 years of experience editing business software documentation for enterprise applications, including User Guides, Release Notes and other customer facing content
• Software-as-a-service (SaaS) company experience is preferred
• Must have excellent verbal communication skills, flexibility, the ability to manage priorities, familiarity with traditional and agile software development life cycles, and the ability to interact with all levels within the development organization
• Excellent grasp of spelling, grammar, and punctuation rules and style conventions for published materials
• Experience implementing or working with enterprise software preferred
• Ability to work effectively in a start-up environment, where tools, processes, and deliverables are not necessarily predefined
• Familiarity with XML authoring tools required
• Familiarity with DITA or other topic-based writing methodology
• Ability to work collaboratively on team projects and establish positive working relationships
• Comfortable with learning new technologies

Organization: Aquent
Contact Name: Tova Dodge
Address: 1109 N 36th Street, Seattle WA 98103
Phone Number: 206-545-3602
Email Address: tdodge@aquent.com
Web Site: aquent.com/find-work/125272
Job Title: Instructional Designer (Facilitator)
Job Duration: 6 months
Description:

We are looking for an instructional design facilitator for a leading SaaS tech company in San Francisco!

This role will be facilitating a virtual session that has already been created, and Sales Enablement or Software Sales Experience would be a huge plus!!

We are looking for 2 to 4 years of related experience — SaaS and/or Salesforce experience would be ideal!

You will have responsibility for executing on the on-boarding experience for new Account Executives. In this role, your goal is to help them get up to speed and be productive in the most efficient way, delivering job knowledge training, and coaching them on our solutions.

Responsibilities:

• Executes and facilitates a 5-month on-boarding training program that teaches new Account Executives how to create an industry POV for their customers, how to leverage their extended teams, how to integrate into the company culture, and how to shorten the sales cycle
• Keeps new Account Executives accountable on their progression through the on-boarding journey as they achieve competencies, pass assessments, and graduate to the next level
• Communicates coaching elements deemed critical for success with new-hire managers during the on-boarding journey for each new hire
• Partners with the Sales Bootcamp team to ensure an optimized and smooth on-boarding experience
• Communicates program success metrics to larger Enablement organization on a monthly basis

Preferred Requirements:

• 2 to 4 years of Instructional Design experience
• Excellent presentation and delivery skills
• Excellent oral and written communication skills with a flair for storytelling
• Self-motivated with the ability to work with minimal supervision
• Broad knowledge of technology trends and relevancy to clients’ businesses
• Get-it-done attitude with a strong sense of team
• Proven track record in delivering and training successfully with measurable results in fast-paced environments
• Proven track record of working with and influencing sales reps and executives

STC Presentation Link

Note: There were some technical difficulties recording the screen. It is recommended that you follow along with the slides as well as the video audio.

Touchstone, the STC Northern California’s annual technical communication competition, is starting soon. For details about the contest, click here. There are several ways to participate in this time-honored event, and we encourage writers of all fields and experience levels to get involved:

• Submitting an entry is a good way to obtain valuable reviews by your peers and recognition of your good work.
• Volunteering to judge puts you in touch with local technical communicators whom you might never meet otherwise – and it gives you access to some of the best work going on in our field.
• Downloading and posting our flyer can generate interesting discussions in your workplace.

Don’t wait! Start thinking today about how you want to join in.

During December, we always have a holiday schmooze where we get together over dinner and socialize. During the holiday schmooze, there isn’t a specific presenter, nor a set agenda.

Instead, you can kick back and nibble away at Stein’s truffle parmesan fries and absorb Chupacabra’s Revenge (if you’re more daring) while venting about your favorite global re-use meltdown or relating how you flipped the low-value status for tech writers at your company into a shining cadre of specialized “knowledge engineers.”

The holiday schmooze will be held at Stein’s Beer Garden in Mountain View from 6-8pm. You can eat all the food and drinks you want — the STC chapter will pick up the cost. The only exception is with alcoholic drinks. If you’re going to get plastered, you need to buy your own tequilas.

Both members and non-members are welcome at this event!

Here are the details:

Date: Monday, Dec 18
Time: 5:30 – 7:30pm
Venue: Stein’s Beer Garden
Address: 895 Villa Street, Mountain View, CA 94041
www.steinsbeergarden.com

How do you stay on the cutting edge with tools and trends in not just your field, but those of your colleagues? How do you inspire your team to do the same? How do you grow empathy for your other internal partners and inspire your team to do the same? This interactive presentation will cover:

• How to stay inspired to keep learning and inspiring others to do the same
• Why cross-functional training and empathy-building in UX are so valuable and a few ways to implement them
• Improving existing strengths through project based learning – both creating and using

About Stacey Seronick

Having spent nearly 20 years in the world of designing, writing for, and managing digital experiences, Stacey Seronick is an accomplished UX generalist, who has held every title in the department, save for Producer. Some of her other adventures have included managing an independent record label and booking agency, designing a line of haute couture latex clothing, and attempting to write The Great American Novel for the last 30 years.

Meeting details

Date: Monday, May 15, 2017
Networking/social time: 6:00-7:00pm
Presentation time: 7:00-8:00pm+
Location: IHOP Restaurant, 4200 Great America Parkway, Santa Clara, CA 95054
Cost: Free

Note: You don’t have to be an official STC member to attend the meetings.

Video Recording

STC Presentation Link

Note: There were some technical difficulties recording the screen. It is recommended that you follow along with the slides as well as the video audio.

Organization: Innovatia
Contact Name: Deborah Stafford
Address: Tasman Drive, San Jose CA 95134
Phone Number: 506-674-5633
Email Address: Deborah.Stafford@Innovatia.net
Web Site: www.innovatia.net/careers/
Job Title: Intermediate Technical Writer
Job Duration: 3 to 6 months ongoing

Description:
Works with internal and external organizations to develop, plan and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Ensures that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.

Duties and Responsibilities:

• Conceptualize, plan, develop and write documentation sets, including complex technical material, with limited or no supervision.
• Identify, plan for, and revise technical writing project requirements, and research complex source material for documentation projects.
• Collaborate with cross-functional teams such as TAC, engineering, test, product marketing and other documentation teams to produce accurate, high quality documentation for our customers.
• Define logical content strategy, content architecture, data model, schema design, descriptive metadata stewardship, topic set, taxonomy, and content data governance.
• Work closely with stakeholders to understand business and technical requirements, analyze and define user requirements and user personas.
• Understand business cases for creating newer content types and include them in short-term and long-term content strategies to stay ahead of the competition.
• Assess, catalogue, and organize content inventory and define a content strategy to improve the structure of content, access to information, and relevancy of content to the targeted audience.

Business/Technical Knowledge, Skills, and Expertise:

• High proficiency in networking technology and a thorough understanding of technical writing and project management.
• Experience in producing user documentation including installation guides, configuration guides, CLI guides and Online Help documentation.
• Excellent verbal and written communication skills.
• Strong working knowledge and application of style guides and industry practices.
• Understand business process flows, navigational flow, create wireframes, site maps, and use cases.
• Possess a strong understanding of the value of conceptual, logical, and physical data modeling, and add value to content-centric organizations.
• Possess an understanding of the fundamentals of information architecture, content strategy, and related taxonomies.
• Have in depth understanding of content-systems related functions, processes, and editorial functions utilizing current web-based technologies and data architectures.
• Have in depth understanding of DITA and related standards and tools.

Qualifications:

• Post-secondary education required
• Knowledge of technical writing for highly complex networking technology
• Teamwork
• Ability to solve problems and make decisions
• Innovation and learning
• Industry knowledge
• Ability to think globally
• Customer focused
• Leadership skills
• Acknowledged technical expertise on product and domain
• Be a customer advocate

To apply for this dynamic opportunity, upload your resume to www.innovatia.net/careers/.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.