Our December meeting will be a get-together at Chevys Fresh Mex in Mountain View, starting at 6pm. This is a great time for you to interact with other tech comm professionals in the area. Find out more about everyone, what their experiences are like, what tools they’re using, the challenges and opportunities they face — all in an informal, fun atmosphere. There won’t be a presentation during the meeting. It’s all relaxed social interaction.

Order whatever food and soft drinks you want — the chapter will pick up the bill. (The only exception is alcohol, which you have to pay for yourself.) You can even browse the menu now and start planning your dinner. Dinner at Chevys is a chapter tradition, one that is always well attended.

Here are the details:

Date: Monday, December 15
Time: 6pm to 9pm
Location: Chevy’s in Mountain View
Address: 2116 West El Camino Real, Mountain View, CA 94040 (Map)

Note: You don’t have to be an official chapter member to attend. Guests, visitors, and friends are welcome.

Join us this Friday, March 6 at noon PST for a webinar with Joe Welinske.

Key Trends in Software User Assistance

User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems.

Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding.

This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

About Joe Welinske

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more.

For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington. Check out the Events page for upcoming classes and industry presentations.

Webinar Details

Date:	Friday, March 6, 2015
Time:	12:00 – 1:00pm PST
Location:	Online through GotoMeeting
Cost:	None. The webinar is given free of charge, sponsored by Google and the STC Silicon Valley Chapter.
Instructor:	Joe Welinske
Registration:

When you register for the webinar, you’ll be added to a list of webinar attendees. Before the webinar, we will send you login information to join the webinar.

Bonus event info

Joe is also putting on a conference called WritersUA West. Here are some more details from Joe:

WritersUA West, Seattle – April 15-17. We’re going to hit an aggressive agenda at WritersUA West with two separate sequences of UA-specific learning – for newbies and pros. “UA Boot Camp” features certificates in Basic Training and Grad School. Over thirty sessions covering all aspects of software user assistance. Registration is just $695. All of the conference details are here: http://west.writersua.com/

On June 15, 2015, Andrew Davis spoke about working remotely.

Organization: Trilyon, Inc
Contact Name: Carolyn Joshua
Address: 10131 Linda Ann Pl, Cupertino CA
Phone Number: 408-799-9082
Email Address: carolyn@trilyonservices.com
Web Site: www.trilyonservices.com
Job Title: Senior Technical Writer
Job Duration: 12+ months
Job Location: San Jose
Description:

Trilyon is looking for a Technical Writer with API, end user product documentation and basic Java / Python experience to conceptualize, research, and write documentation for new software and hardware solution offerings for its client in the Bay Area. This is a long term contract and the location is San Jose, CA. If you are interested in this position, please e-mail me at carolyn@trilyonservices.com or call me at 408 799 9082 immediately to discuss.

Working closely with Team lead the candidate will take responsibility for developing, writing, and editing technical documentation and documentation sets for the department’s software and hardware products. This position requires an experienced and highly motivated individual that is able to grasp complex software and learn quickly in a dynamic and fast-paced start-up environment.

Responsibilities:

• Conceptualize, plan, develop, and write a variety of documentation sets, including complex technical material.
• Perform simultaneous task and project coordination for multiple projects.
• Technical writer role for BU-wide software and hardware projects and ensure that projects are completed on schedule.

Requirements:

• Must have done documentation on end user products.
• Must have API writing experience and basic knowledge of Java or Python.
• Must have some experience with XML or DITA.
• Ability to function well and be flexible, in a fast-paced development environment with rapidly changing deadlines and project scope.
• Can successfully translate complex concepts into user-friendly clear, concise information for the end user.

Organization: Advantage Technical Resourcing
Contact Name: Jess Montenegro
Address: 6801 Koll Center Pkwy, Pleasanton, CA
Phone Number: 925-600-6106
Email Address: jess.montenegro@advantageresourcing.com
Web Site: advantageresourcing.com
Job Title: Technical Writer
Job Duration: 3-4 Months, possibly longer
Job Location: Palo Alto, CA or San Francisco, CA
Description: 2 Positions

These can be located in Palo Alto, CA or San Francisco, CA

We are looking for an author and technical content developer for PaaS and BDS product lines. The writer should demonstrate strong writing skills and solid experience documenting sophisticated virtualization and database technologies. This is a software focused position rather than hardware focused. The writer must have strong team sensibilities, be able to work with large scale products in a fast-paced environment, and be able to understand and explain complex technical concepts to a system administrator audience.

Responsibilities:

• Build and drive a process flow for developing and publishing Knowledge-base
• Create documentation for experienced technical users as well as those who may be new to PAAS and BDS space
• Documentation consists of technology-focused Solutions references, technical papers and knowledge-base articles
• Collaborate with software developers, product managers, peer authors, information architects, quality assurance engineers, and technical support engineers to develop content
• Create Web pages and other collateral in HTML

Requirements:

• BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience
• Experience writing technology documentation
• Ability to organize information, learn complex concepts, and explain concepts and instructions clearly and concisely
• Must be flexible and enjoy working with new technology in a fast-paced environment
• Must have a working understanding of structured authoring
• Knowledge of HTML, XML or DITA is a strong plus
• Knowledge of networking is a plus
• Basic knowledge of UNIX/Linux is a plus
• Knowledge of video creation and production a plus

Organization: Omnicell Inc.
Contact Name: Caleb Spaulding
Address: 590 E. Middlefield Road, Mountain View, CA
Phone Number: 615-238-9179
Email Address: caleb.spaulding@omnicell.com
Web Site: http://chc.tbe.taleo.net/chc03/ats/careers/requisition.jsp?org=OMNICELL&cws=1&rid=6596
Job Title: Sr. Information Developer
Job Duration: Permanent
Description:

Take your career to the next level as a Sr. Information Developer—at Omnicell

Would you like to work with a talented team of content professionals who are changing the definition of “documentation”? If you are a highly motivated, customer-advocating technical communicator, join a team that:

• Reports directly to the Engineering organization
• Is a full member of new product development scrum
• Partners with the dev team as end-user advocates
• Has successfully migrated to DITA
• Is ready to take ID to the next level in user experience (think: multi-media, localization, HTML5…)!
• Encourages team members to go on site visits and engage with customers

Sr. Information Developer

The role of Sr. Information Developer (ID) requires a passionate commitment to user experience, coupled with the ability to deliver quality product, on time.

The Information Development department mission is to provide the ultimate information experience for everyone who interacts with Omnicell products. The ID works with the product development team, SMEs, and ID leadership to obtain, analyze, and incorporate user feedback, as a routine standard of practice.

The ID employs effective methodologies for project management such as: performing task analyses; identifying and communicating project requirements; creating and maintaining effective project plans; collaborating with ID team members on potential reuse and timing.

Along with product expertise, the ID seeks to gain a thorough understanding of his/her audience groups as relates to their interaction with Omnicell products. This ultimately translates into intuitive, “right-sized”, content that best meets user needs. As an SME of his/her own content and product, the Sr. ID supports direct customer and employee information requests as a top priority.

Finally, this ID serves as a collaborative, cooperative member of the Information Development team. This team, together, ensures continual forward momentum toward our department mission.

Essential Functions:

• Author and revise product content for multiple audiences, applying DITA methodologies. May include both hardware and software tasks
• Participate actively in all scrum activities, and manage TFS entries for assigned tasks; speak up and ensure that ID tasks are appropriately reflected in sprint planning
• Serve as content UX ID for the scrum team; participate in on-screen content authoring and/or editing; champion and own on-product help
• Conduct thorough task analyses, and create document plans. Work cooperatively with other IDs to coordinate tasks for shared projects
• Champion the customer’s information experience. This includes internal technical and external user/technical audiences
• Set an example of willingness—to hear tough feedback and address it in a prescriptive, logical way that furthers the department mission
• Use sound judgment, and SME sounding boards, to balance handling of individual requests (reactive) with overall ROI (proactive)
• Respond promptly to customer and employee information requests; follow ID team guidelines and policies for good customer service
• Collaborate with cross-functional teams to validate plans (schedule, deliverables) and address needs. Track progress and report regularly to management and team
• Provide peer reviews of draft content for other IDs as scheduled. Help ensure quality standards (relevancy, accuracy, etc.) and customer experience goals are met for each audience type

Required Knowledge and Skills:

Base Requirements

• Proven written and verbal communication skills
• 5+ years in information development, technical writing or related discipline
• Experience with structured authoring methodologies—preferably DITA
• Experience in an Agile development environment
• Familiarity with common publication tools such as Adobe Acrobat (Pro), FrameMaker, and Photoshop
• Demonstrable eye for detail and general elements of design. This translates into the ability to employ Omnicell publication standards
• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines

Highly Desirable

• Oxygen XML authoring, or similar tool
• Familiarity with online and on-product content solutions
• Hardware documentation experience a plus
• Good Microsoft Office skills, particularly with Excel and Word
• Healthcare industry experience a plus

Education
Minimum Requirements

• Bachelor’s degree OR
• AS and Technical Writing Certificate with relevant work experience

Work Conditions:

• Office Environment
• Minimal travel required

Organization: APN Software Services
Contact Name: Abdul
Address: 39899 Balentine Drive, Hawthorne, CA
Phone Number: 510-623-5049
Email Address: abdul@apninc.com
Web Site: www.apninc.com
Job Title: Technical Writer – LaTeX
Job Duration: 6 months
Description:

RESPONSIBILITIES

• Compile all technical information necessary to write test plans and reports (schematics, pin outs, grounding diagrams, CAD views, etc.
• Compose and compile documentation in LaTeX
• Compose test plans and reports to meet customer requirements
• Compose test reports from EMI/EMC test results for both already-completed testing and for ongoing new testing
• Update and improve LaTeX templates, and automate tasks wherever possible (Python integration with LaTeX, Macros, etc.)
• Overhaul and restructure both the formatting and the content flow of a large body of EMI/EMC documentation, including using the procedure release process and structure in place
• Bring multiple talents to bear on innovating solutions for special projects and on improving processes and workflows
• Interact with engineering, subject matter experts, and technicians to ensure that documentation is accurate and comprehensible
• Optimize order of operations and assembly sequence to maximize build efficiency and reduce the probability of technician error
• Create, revise, and maintain graphics-heavy, user-friendly documents as needed

REQUIREMENTS

• Bachelor’s Degree
• Minimum of 2-3 years in documentation design and production roles
• An equivalent combination of relevant education and experience is acceptable
• Expert-level skills with LaTeX, Microsoft Word, and Excel
• Proficiency with Python, PowerPoint, Visio, and Acrobat
• Capacity to read and understand technical drawings and schematics
• Strong analytical, computer, communication, and writing skills (typing, spelling, grammar)
• Meticulous attention to detail: both detailed content and detailed following of procedures
• Ability to work under deadlines
• Ability to distinguish between higher-priority and lower-priority projects
• Ability to quickly adapt or re-design any project or workflow to meet changing requirements
• Ability to quickly learn, absorb, and apply technical content and to quickly develop an understanding of EMI/EMC concepts
• Self-driven, innovative approach; willingness to seek answers on your own, to pursue learning from others, and to contribute to the development of your team
• Urgency to complete and improve tasks, whether mundane or complex
• Innovative talent and a motivation to suggest automation and restructuring of tasks; perhaps they don’t need to be done that way at all
• Constant insane curiosity about how to improve things
• Skills with HTML, CSS, JavaScript, VBA, and Microsoft macros a plus
• Physics background or knowledge of EMI/EMC testing techniques a plus

Our December meeting will be a get-together at Chevys Fresh Mex in Mountain View, starting at 6pm. This is a great time for you to interact with other tech comm professionals in the area. Find out more about everyone, what their experiences are like, what tools they’re using, the challenges and opportunities they face — all in an informal, fun atmosphere. There won’t be a presentation during the meeting. It’s all relaxed social interaction.

Order whatever food and soft drinks you want — the chapter will pick up the bill. (The only exception is alcohol, which you have to pay for yourself.) You can even browse the menu now and start planning your dinner. Dinner at Chevys is a chapter tradition, one that is always well attended.

Here are the details:

Date: Monday, December 15
Time: 6pm to 9pm
Location: Chevy’s in Mountain View
Address: 2116 West El Camino Real, Mountain View, CA 94040 (Map)

Note: You don’t have to be an official chapter member to attend. Guests, visitors, and friends are welcome.

Join us this Friday, March 6 at noon PST for a webinar with Joe Welinske.

Key Trends in Software User Assistance

User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems.

Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding.

This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

About Joe Welinske

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more.

For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington. Check out the Events page for upcoming classes and industry presentations.

Webinar Details

Date:	Friday, March 6, 2015
Time:	12:00 – 1:00pm PST
Location:	Online through GotoMeeting
Cost:	None. The webinar is given free of charge, sponsored by Google and the STC Silicon Valley Chapter.
Instructor:	Joe Welinske
Registration:

When you register for the webinar, you’ll be added to a list of webinar attendees. Before the webinar, we will send you login information to join the webinar.

Bonus event info

Joe is also putting on a conference called WritersUA West. Here are some more details from Joe:

WritersUA West, Seattle – April 15-17. We’re going to hit an aggressive agenda at WritersUA West with two separate sequences of UA-specific learning – for newbies and pros. “UA Boot Camp” features certificates in Basic Training and Grad School. Over thirty sessions covering all aspects of software user assistance. Registration is just $695. All of the conference details are here: http://west.writersua.com/

On June 15, 2015, Andrew Davis spoke about working remotely.

Organization: Clarity Consultants
Contact Name: Kelli Downey
Address: 910 E Hamilton Ave, Campbell, CA
Phone Number: 408-426-5832
Email Address: kdowney@clarityconsultants.com
Web Site: www.clarityconsultants.com
Job Title: Technical Writer
Job Duration: 4 Months
Job Location: Pleasanton, CA
Start Date: ASAP
Description:

We are working closely with our client in identifying a Technical Writer to write bank procedures in relation to ATMs and accounts. Will report to VP of Operations.

Experience Required:

• Technical writing experience at a bank
• Experience writing policies, processes, procedures or guides
• Experience writing bank procedures on ATMs and accounts strongly preferred
• Professional presence and the ability to interact with all levels within an organization

To be considered for this project, please send an email to kdowney@clarityconsultants.com with the following:

1. Your resume.
2. Respond to each bullet point listed under “Experience Requirements” with your relevant skills and experience.

Please include reference#8246 in the subject line.

Organization: ATR International Inc.
Contact Name: Lecrecia Prince
Address: 1230 Oakmead Parkway, Suite 110, Sunnyvale, CA
Phone Number: 408-328-8057
Email Address: LecreciaP@atr1.com
Web Site: www.atrinternational.com
Job Title: Technical Writer, Requisition Number: ATR103563
Job Location: Santa Clara, CA
Description:

Founded in 1995, the Company has operations worldwide and approximately 7,200 employees. The Company’s U.S. operating subsidiary is based in Santa Clara, California and has international design centers located in the U.S., Europe, Israel, India, Singapore, and China.

A leading fabless semiconductor company, the ships over one billion chips a year. The Company’s expertise in microprocessor architecture and digital signal processing, drives multiple platforms including high volume storage solutions, mobile and wireless, networking, consumer, and green products. World-class engineering and mixed-signal design expertise helps the company deliver critical building blocks to its customers, giving them the competitive edge to succeed in today’s dynamic market.

Major duties:

• Author PDF and web-based communication artifacts that support PCB and ASIC products for the Data Storage Business Unit.
• Deliver a compelling end-to-end user experience for Data Storage documentation – by assessing the needs of the customer and prioritizing the in-demand features for the documentation and using feedback to iteratively improving the product documentation.
• Actively participate in staff meetings and bring ideas that deliver more value to the company and its customers.

Requirements:
The ideal candidate will possess the following requirements:

• A Bachelor’s degree in a technical field or technical communication.
• 5 to 8 years experience.
• A thorough understanding of the publishing process and the ability to work with raw engineering data and develop it into end-user documentation.
• Experience using Style Guides such as Chicago Manual of Style and the Microsoft Manual of Style.
• Excellent project management, organizational and planning skills.
• Ability to handle multiple projects and meet scheduled deadlines.
• Excellent ability to work either in a team environment or individually when required.
• Excellent working knowledge of desktop publishing tools such as FrameMaker, and/or on-line help systems such as Robohelp.
• Excellent communication skills.
• Excellent problem-solving skills.

Preferred:

• Preferable additional skill: graphic design and illustration
• Preferable experience: Engineering or software work experience.
• Preferable characteristics: A “can do” attitude with a strong desire to get the job done well.

Organization: Palo Alto Networks
Contact Name: Krista Bauer
Address: 4401 Great America Parkway, Santa Clara, CA
Phone Number: 669-444-7130
Email Address: kbauer@paloaltonetworks.com
Web Site: www.paloaltonetworks.com
Job Title: Technical Writer
Job Duration: Full-time employee
Description:

Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you!

As a Technical Writer at Palo Alto Networks, you will directly help our customers, partners, and internal employees better understand how to configure and use our products. This effort will directly enable the products to be more fully utilized with fewer calls to our support organization.

Facility with technology—You’re not afraid to be hands-on with the product and put yourself in the user’s shoes. You are curious not only about how a feature works, but also why and when to use it, what the best practices are for configuring it, and how to troubleshoot problems as they arise.

Facility with the written word—You like writing more than you like doing anything else and you have an innate ability to take complex material and explain it in an easy-to-understand way.

Innovation—You are curious, creative, and love to experiment with new ways to present information in a way that enables a positive user experience with our products.

Interpersonal skills—You are able to work with developers, QA, PMs, customers, SEs, and support to successfully gather information required to thoroughly and accurately document the product.

Planning and organization—You can track and manage multiple projects with minimal direction.

Attention to detail—You can edit your work to ensure the grammatical, stylistic, and technical accuracy demanded of enterprise-level documentation.

Initiative—You’re not afraid to propose changes to improve process and quality.

Qualifications:

• 3-8+ years of technical writing for a networking or network security company.
• Must have a good knowledge and background of networking and security products, including an ability to perform basic configuration of these products.
• Knowledge of latest trends in user assistance design and methodologies.
• Ability to explain complex technical features in simple to understand use case and configuration steps.
• Strong initiative and ability to work independently with limited direction.
• Excellent written and verbal communication skills.
• Proficient with FrameMaker and Acrobat Pro. Experience with Adobe CQ5 highly desirable.
• Experience with topic-based writing, video tutorial creation (Camtasia), and/or proficiency developing illustrations (Adobe Illustrator) a plus.

Education:

BA/BS or equivalent experience required.

Organization: Inspyrus, Inc.
Contact Name: Nick Rica
Address: 985 Industrial Road, San Carlos, CA
Phone Number: 925-294-4172
Email Address: nick.rica@inspyrus.com
Web Site: inspyrus.com
Job Title: Technical Writer
Job Duration: Staff role RFT
Start Date: Immediately
Location: San Carlos, CA
Description:

Inspyrus is a business software development company that provides large enterprises and small-to-medium business with business technology solutions. We are experiencing explosive growth and are looking for smart, talented and dedicated professionals with experience in software design and development. We offer competitive salaries, bonuses, health, dental, vision, 401k.

Job Description

• Develop user materials, including use cases, user guides, quick reference guides, release notes.
• Develop internal and partner oriented documentation, including configuration guide, install guide, architecture guide and troubleshooting guide.
• Collaborate with internal teams to develop documentation that meet the needs of our customers, partners and employees.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text, diagrams and pictures.
• Learn new subjects with minimum supervision at a rapid pace.
• Write and illustrate English-language technical documentation for distribution to customers, partners and Inspyrus employees.

Desired Skills and Experience

The successful applicant will possess the following requirements (items are required unless noted otherwise):

• At least 5 years technical writing experience for a software company.
• Ability and desire to work hands-on with the software as new releases are being developed.
• A great communicator with excellent writing and information design skills.
• Familiarity with the software development life-cycle.
• Knowledge of the procure-to-pay process is preferred.
• Knowledge of ERP or other business software applications is preferred.
• Fluency in languages other than English, such as Spanish or French, is a plus.
• BA in Technical Writing, English, Business, or related field.

Organization: IT Avalon
Contact Name: Tim Rios
Address: 550 Harvest Park Drive, Suite B, San Francisco, CA
Phone Number: 925-659-8119
Email Address: tim@itavalon.com
Web Site: www.itavalon.com
Job Title: Marketing Communications Technical Writer
Job Duration: 6 Months
Job Location: San Francisco, CA
Description:

We are looking for an experienced, technology/marketing writer to join our Marketing Communications team based at our headquarters in San Francisco, CA.

This person will be responsible for gathering accurate information around topics, writing and editing customer-centric communications designed to educate our internal field teams, brokers, employer groups and members on a high-profile technology project. This is a contractor-based position.

Organization: Ooyala, Inc.
Contact Name: Megan Hanegan
Address: 4750 Patrick Henry Dr, Santa Clara, CA
Phone Number: 650-961-3400
Email Address: meganh@ooyala.com
Web Site: www.ooyala.com
Job Title: Senior Technical Writer
Job Duration: Contract to Perm (3 months contract)
Description:

Seeking experienced programmer writer with DITA XML authoring and SaaS experience. As a writer with Ooyala, you will help developers integrate with our video platform, enabling them to develop rich interactive experiences for their customers.

People are watching everywhere. They stream video from home, from the café, from international flights. With the rise of binge-watching and catch-up TV, people want to watch content on their own schedule. As a result, the technology required to connect with viewers is becoming increasingly complex. That’s where Ooyala comes in.

We help our customers — some of the largest operators, broadcasters, media companies and brands in the world — connect viewers with their interests, audiences with relevant advertising, analytic insights to business strategies, and ultimately, video with revenue.

If you are passionate about video, pushing innovation, engaging consumers, and helping redefine an industry… Ooyala and our writer position may just be the opportunity for you!

You can apply directly at this URL: http://hire.jobvite.com/CompanyJobs/Careers.aspx?c=qIc9VfwI&page=Apply&j=oict1fwI

Specifically, you will:

• Plan and manage documentation tasks within an iterative development cycle
• Participate in and contribute to iterative development meetings on a daily basis
• Design and develop documentation that helps customers learn how to use the product and solve problems
• Continuously improve the quality of existing documentation by making architectural and content changes
• Evaluate and respond to feedback on documentation from engineers, support staff, internal users, and customers
• Assist support staff with documentation issues reported by customers
• Influence and contribute to the design of product platform such as Backlot, UI, API, Player, and Transcoding teams

You should have:

• 5+ years Technical Writing experience
• Strong drive and passion to create clear, accurate, and engaging online content
• Strong written and verbal communication skills
• Desire and ability to work in a fast-paced Agile environment
• DITA-based XML authoring (Oxygen experience preferred, DocBook OK, and others considered)
• Experience with REST or Query-based services, JavaScript, and HTML5
• Experience writing for JavaScript and HTML5 SaaS applications (Java and Objective C mobile SDKs a plus)
• API, SDK, developer, and user documentation experience
• Ability to read code and create code snippets
• Excellent organizational and multitasking skills

A global subsidiary of Telstra, Ooyala’s comprehensive suite of offerings includes one of the world’s largest premium video platforms and a leading ad serving solution. Built with superior analytics capabilities and a strong commitment to customers success, Ooyala’s industry-leading solutions help large-scale broadcasters, operators, media companies, enterprises and brands build more engaged and more profitable audiences.

Some of the most successful and innovative media companies in the world—ESPN, Univision, Sky Sports, Foxtel, NBCUniversal, RTL Germany, and Singapore’s Mediacorp—rely on Ooyala.

Headquartered in Silicon Valley, Ooyala has offices in New York, London, Stockholm, Sydney, Tokyo, Singapore and Guadalajara, and sales operations in dozens of other countries across the globe. For more information, visit www.ooyala.com.

If this sounds like the place for you, then go ahead, apply, and come work in the future at OOYALA!

You can apply directly at this URL: http://hire.jobvite.com/CompanyJobs/Careers.aspx?c=qIc9VfwI&page=Apply&j=oict1fwI

Organization: Oracle BlueKai
Contact Name: Jonathan Duval
Address: 20883 Stevens Creek Blvd #200, Cupertino, CA
Phone Number: 408-335-3407
Email Address: jonathan.duval@oracle.com
Web Site: www.oracle.com
Job Title: Senior Technical Writer
Job Duration: Full-Time
Description:

Oracle BlueKai is the most interconnected media-independent data management platform and data marketplace in the industry. Our customers use our expertise in big data ingestion, analysis, and portability to connect their data assets and use them to make a difference for their customers. We process over 250 billion user audience attributes per day across hundreds of millions of Internet users and we are the behavioral data backbone of the online advertising ecosystem.

As the leaders in our industry, we are looking for enthusiastic and talented technical writers to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product documentation team working closely with development, product management, and support, to create resources that don’t just document what the product does, but accelerates a user from novice to power user. Oracle BlueKai documentation focuses on demonstrating the power of the product and efficient usage rather than dwelling on basic reference information. You will have the opportunity to help our partners create world class applications that interact with the BlueKai platform.

This role offers the opportunity to work on something new and push the market forward in defining what great documentation is. It requires a mix of creative and pragmatic thinking, a passion for technology, knowledge of RESTful APIs, and a willingness to go the extra mile to build a great user experience.

Responsibilities

• Create world class product documentation, including:
  • Conceptual and task-based documentation
  • API documentation
  • Internal training materials
  • Standard Operating Procedures (SOP)
  • Configuration guides
  • What’s new documentation
  • Release notes
• Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video, demos, and other educational techniques.
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
• Edit, clarify, and proofread documents written by others.

Required Skills & Experience

• Demonstrable experience working with a variety of methodologies for helping and educating users.
• Proficiency in extracting subject matter expert knowledge and communicating it in a meaningful way.
• Experience with consuming and writing API documentation.
• A passion for understanding customers’ needs and delivering world-class content.
• Exceptional written and oral communication skills.
• Excellent planning, organizational, and execution skills with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment.

Nice to Have

• Experience developing content in an Agile environment.
• Experience using Madcap Flare and/or Git.
• Understanding of web technologies, such as HTTP cookies.
• An understanding of what a developer would want to see in documentation for RESTful JSON APIs.
• A strong understanding of how web services work in general.
• Ability to write sample code to consume the BlueKai APIs in Python, Ruby or Java.

Detailed Description and Job Requirements

• Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications.
• Contributes to the timely design, production and delivery/completion of product documentation and document sets.
• As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware.
• Edit, organize and direct the work activities of other technical writers and staff.
• Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.
• Duties and tasks are varied and complex utilizing independent judgment.
• Fully competent in own area of expertise.
• May have project lead role and or supervise lower level personnel.
• BS or MS degree or equivalent experience relevant to functional area.
• 4 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Organization: Aquent
Contact Name: Susan Reese
Address: 6100 Wilshire Boulevard, Suite 500, Los Angeles, CA
Phone Number: 323-475-7361
Email Address: sreese@aquent.com
Web Site: aquent.com/go/SusanReese
Job Title: Technical Writer
Job Duration: 3 month contract
Description:

Our technology client is seeking a Technical Writer with Desktop Virtualization experience to create consumer-facing product documentation for new enterprise client products. This is a 3 month onsite contract in Mountain View.

You will collaborate with the engineering teams to design and write clear, effective in-product help content and messages for administrators and end-users.

Skills:

• 5+ years of experience writing technical documentation for shipping enterprise software.
• Experience with desktop virtualization and/or VDI products, such as Citrix XenDesktop, VMware View, etc.
• Experience with thin client or zero client products.
• Experience with Windows server deployment infrastructure, such as Active Directory, DHCP, DNS, etc.
• Ability to own complex documentation project with minimal supervision.
• Excellent communication skills.

Education: Bachelor degree in a relevant field, e.g. English or Communications.

Please include writing samples along with your resume.

Organization: Aquent
Contact Name: Susan Reese
Address: 6100 Wilshire Boulevard, Suite 500, Los Angeles, CA
Phone Number: 323-475-7361
Email Address: sreese@aquent.com
Web Site: aquent.com/go/SusanReese
Job Title: Technical Writer
Job Duration: 10 month contract
Description:

As the Technical Writer, you will partner with teammates and the broader organization to update content and process documentation driven by changes and/or launch initiatives within the business. You will organize the efforts of Customer Support Trainers and Product Specialists in order to ensure full frontline readiness. This will involve the creation and maintenance of internal customer service messaging, which provides frontline support across phone, chat, and email channels. You will ensure the accuracy and timely updating of internal documentation, working with a variety of cross-functional stakeholders to provide content support for any product launch, ensuring that all content meets the highest standards.

You’re passionate about creating the best customer experience possible through the design and maintenance of effective content. You use applied reasoning and strong analytical skills to be an advocate for creating effective processes and for improvements in messaging and documentation. You’re sensitive to the needs both of customers and of the users of internal documentation and can predict how they may react.

When carrying out the responsibilities of the role, you will inspire frontline agents to draw from their training, critical thinking skills and knowledge resources to perform at the standard outlined by the QA Rubric and to provide outstanding support across all channels of customer communication. This will include cultivating a positive and open culture within the wider team and being comfortable with a fast-paced working environment and with giving and receiving constructive feedback. You lead by example, set high quality standards, and communicate them effectively while holding yourself to the same high standards in every circumstance.

Core daily responsibilities:

• Writing – making updates to internal knowledge database.
• Using- SEO best practices to improve search functionality in knowledge base.
• Using-knowledge about product and processes in order to vet request to update the knowledge base.

Qualifications:

• BA/BS degree or in Communications-related field or 4 years equivalent practical experience.
• 2 years in customer support.
• 2 years experience in developing content (internal or external facing) to include articles, standard responses, operating procedures, and training modules.
• Experience with content or knowledge system is key.
• Exceptional communication and interpersonal skills (written and verbal).
• Demonstrated commitment to providing the best possible customer experience.
• Strong project management skills with flexibility and the demonstrated ability to multi-task and prioritize effectively while driving high impact, positive results.
• Understand and empathize with frontline agents’ motivations and expectations, allowing for robust development of internal references Maintain constant support for CSRs professionally and culturally including regular engagement and action based on user feedback.
• Immersing yourself as a procedural Subject Matter Expert.
• Identify and effectively communicate actionable support cross-functionally in a collaborative style while being open to feedback.
• Track and identify recurring problems for both Training and Content and create an action plan to address them.

$30.00 an hour

Organization: Aquent
Contact Name: Susan Reese
Address: 6100 Wilshire Boulevard, Suite 500, Los Angeles, CA
Phone Number: 323-475-7361
Email Address: sreese@aquent.com
Web Site: aquent.com/go/SusanReese
Job Title: Technical Writer
Job Duration: 7 month contract
Description:

As a technical writer for this top tech company’s Developer Relations, you’ll contribute to one of several externally-facing web sites that educate developers about new tools and technologies for building modern web and mobile apps. You’ll work with other tech writers, engineers, and product managers to determine which new developer features need documentation. You’ll work independently to create document plans, draft developer guides, then make changes to the online documentation, and also spend time resolving issues with existing documentation to keep it up to date.

You might have a background as a developer and write documentation on the side, or you’re a seasoned communicator with experience in programming languages such as Java and C++, or a strong background with HTML, CSS, and JavaScript. One thing for certain: you are passionate about helping app developers build amazing things.

Responsibilities:

• Meet with product managers and software engineers to determine scope and create documentation plans
• Write documentation guides for developers that cover: how to use APIs, how to build apps, and how to Use developer tools
• Fix documentation errors reported by users
• Provide editorial reviews for other technical writers
• Create information architectures for sets of documents

Required Qualifications:

• Ability to read and write code in object oriented programming languages (such as Java and C++) or web development languages (HTML, CSS, and Javascript)
• 2 to 5 years minimum Experience with online publishing for documentation
• 2 to 5 years minimum Experience working in command-line environment for navigating and managing files
• 2 to 5 years minimum Experience using version control system such as Perforce or GIT
• 2 to 5 years minimum Experience with writing documentation for software developers

Salary up to $60/hr DOE